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For policies purchased after 14 April 2020:
See our special coronavirus information page by clicking here.
For policies purchased between 24 April 2019 and 13 April 2020:
IMPORTANT INFORMATION ABOUT CORONAVIRUS (COVID-19 including mutations) AND AGEAS TRAVEL INSURANCE
Because the World Health Organisation declared the ongoing Coronavirus (COVID-19) outbreak a pandemic on 11 March 2020 this is now a known event. This affects the cover provided by Ageas Travel Insurance policies. Any policies purchased on or after 14 March 2020 will not include cover under any section (apart from the Medical Expenses section ) for claims directly or indirectly caused by the Coronavirus (COVID-19). This includes any preventative containment or delay measures. For any policies issued before 14 March 2020 cover remains as per the policy terms and conditions.
These policies will not provide any cover if the Foreign and Commonwealth Office (FCO) are advising against all but essential travel to your destination. In the present circumstances as the FCO advice on foreign travel is susceptible to rapid and significant change, we strongly recommend that you visit the FCO website to check the up to date advice against your actual or potential travel plans. You can check whether your destination is on the exempt countries list here.
Your policy can be extended to cover the following winter sports when you have paid the additional winter sports premium, but no cover will apply in respect of any Personal Accident or Personal Liability claims:
You will not be covered for any claims arising directly or indirectly when engaging in or practising for the following winter sports:
If your travel arrangements change then you must call Rock Insurance immediately on 0343 658 0353. You must be able to provide the correct period of insurance on your documentation in the event of a claim.
OPTIONAL SPECIAL SPORTS & ACTIVITIES COVER
What is covered:
Category A sports are automatically covered under your policy. Category B, C and D sports will be covered upon payment of an additional premium. Payment for additional categories includes coverage for all preceding categories (e.g. if you pay Category D you will be covered for A, B and C also) and will be noted on your certificate of insurance.
You are not covered for taking part in any sports or activities unless they are listed below.
Cover for the following activities is included for recreational, amateur purposes only. When participating in your activity you must ensure that it is adequately supervised and appropriate safety equipment is worn/used at all times.
Horse ridingDNo Polo, Hunting, Jumping or Racing
|Abseiling||C||Must be within organiser’s guidelines|
|Bungee jumping||B||No Personal Accident cover|
|Cycling||A||No Tours. No Personal Liability cover|
|Deep sea fishing||B|
|Dry slope Skiing||C|
|Fell walking, rambling & trekking||A||Up to 2,000 metres altitude|
|Go karting||B||Up to 120cc. No Personal Liability cover|
|Hiking||A||Up to 2,000 metres altitude|
|Hiking||B||Between 2,000 and 6,000 metres|
|Hot air ballooning||B||As a passenger only|
|Martial Arts||B||Training only|
|Motorcycling||B||Over 50cc and under 250 cc - no racing as a rider or passenger when wearing a helmet provided the rider holds an appropriate UK motorcycle licence to ride the motorcycle. No Personal Liability cover|
|Mountain biking||C||Excluding competition/racing|
|Parachuting||D||Tandem only – no cover for solo|
|Parascending||A||Towed by boat. No Personal Liability cover|
|Rafting, canoeing and kayaking||B||including white water up to grade 3. No Personal Liability cover|
|Rafting, canoeing and kayaking||C||including white water up to grade 4. No Personal Liability cover|
|Rafting, kayaking and canoeing||A||No white water|
|Safari||B||Not involving use of firearms (not walking safari)|
|Sailboarding||C||Must be inland waters or coastal waters within a 12 mile limit from land|
|Scuba diving||A||To a depth of 18 metres|
|Scuba diving||D||Depth of between 18 and 30 metres if BSAC, PADI, DIWA, SSI or SAA member|
|Snooker, pool and billiards||A|
|Surfing||A||No Personal Liability cover|
|Swimming||A||Must be undertaken in a pool, inland waters or coastal waters within a 12 mile limit from land|
|Trekking||B||Between 2,000 and 6,000 metres altitude|
|Triathlon – Road Bike||B|
|Water polo||Included||No Personal Liability or Accident cover|
|Water skiing||A||Must be inland waters or coastal waters within a 12 mile limit from land. No Personal Liability cover|
|Windsurfing||A||Must be inland waters or coastal waters within a 12 mile limit from land. No Personal Liability cover|
|Work Abroad||D||No Personal Liability or Personal Accident cover. Manual work will be ground level only and no machinery|
|Yachting, boating, sailing and rowing||A||Must be inland waters or coastal waters within a 12 mile limit from land. No Personal Liability cover|
If you are undertaking a pursuit or activity which is not listed in this policy or are in any doubt as to whether cover will apply, please call our Travel Helpline as quoted on your certificate of insurance.
Travelbag Travel Insurance is arranged and administered by ROCK Insurance Group. ROCK Insurance Group is a trading style of Rock Insurance Services Limited who is authorised and regulated by the Financial Conduct Authority (FCA No. 300317).
Policies are underwritten by Euroins AD.