Call us on: 0333 202 5670

Monday - Friday: 8am - 7pm
Saturday: 9am - 5pm

Get a quote

Please note: You will not be covered for holiday cancellation until your policy start date. Choose today’s date if you want cover as soon as possible.

 

Contact us

For all general queries please contact us:

Telephone: 0333 202 5670
Monday to Friday 8.00am to 7.00pm,
Saturday 9.00am to 5.00pm,
Sunday Closed

For emergency medical assistance:

Medical Emergency Helpline: 00 44 (0) 343 658 0342 or 00 44 (0) 1293 652842
Open 24/7 (365 days)

For medical screening:

Telephone: 0343 658 0300
Monday to Friday 9.00am to 5.30pm,
Saturday 9.00am to 5.00pm,
Sunday Closed

For travel insurance claims:

Claims Helpline: 0343 658 0345
Monday to Friday 9.00am to 5.00pm

For gadget insurance claims:

Claims Helpline: 01285 626020
Monday to Friday 9.00am to 5.00pm

Complaints Procedure

We always aim to provide a first class service. However, if you have any cause for complaint, please address these in the first instance to:


The Compliance Manager,
ROCK Insurance Group,
Griffin House,
135 High Street,
Crawley,
West Sussex,
RH10 1DQ
Email: admin@rockinsurance.com


For complaints about how a claim has been handled you should contact:
The Complaints Department,
Global Response Ltd,
Regus House,
Falcon Drive,
Cardiff
CF10 4RU
Email: customerservices@global-response.co.uk
Phone: 00 44 (0) 2920 468793


If you are still not satisfied you can contact the Financial Ombudsman Service:
Financial Ombudsman Service
Exchange Tower,
Harbour Exchange Square,
London
E14 9SR
Phone: 0800 023 4567
Email: complaint.info@financial-ombudsman.org.uk