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Call us on: 0343 658 0353

Monday - Friday: 9am - 5pm

COVID19 Information

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Contact us

For emergency medical assistance:

If you purchased your policy on or after 14 April 2020 please contact International Medical Rescue on  + 44(0)2380 177474

If you purchased your policy between 26 April 2019 and 13 April 2020 please contact Internation Medical Rescue on + 44(0)2380 644633

For travel insurance claims:

If you purchased your policy on or after 14 April 2020 please contact International Medical Rescue on 02380 177285

If you purchased your policy between 26 April 2019 and 13 April 2020 please contact International Medical Rescue on 02380 177468


Alternatively, you can submit your claim online at www.imr-claims.com

 

For all general queries please contact us:

Telephone: 0343 658 035
Monday to Friday 9.00am to 5.00pm

For gadget insurance claims:

Claims Helpline: 01285 626020
Monday to Friday 9.00am to 5.00pm

 

Complaints Procedure

We always aim to provide a first class service. However, if you have any cause for complaint, please address these in the first instance to:

The Compliance Manager,
ROCK Insurance Group,
Griffin House,
135 High Street,
Crawley,
West Sussex,
RH10 1DQ
Email: admin@rockinsurance.com


For complaints about how a claim has been handled you should contact:
International Medical Resue
15 East Links
Tollgate
Eastleigh
Hampshire
SO53 3TG
Email: complaints@im-rescue.com


If you are still not satisfied you can contact the Financial Ombudsman Service:
Financial Ombudsman Service
Exchange Tower,
Harbour Exchange Square,
London
E14 9SR
Phone: 0800 023 4567
Email: complaint.info@financial-ombudsman.org.uk